Qualifying Symptoms

The following symptoms are the “Identified Symptoms” for purposes of the settlement:

Symptom
Class Computer Models Covered by the Settlement Agreement
Distorted or scrambled video on the computer screen
All
No video on the computer screen even when the computer is on
All
Random characters, lines or garbled images on the computer screen
Dell, Hewlett-Packard, and Sony
Intermittent video issues
Dell, Hewlett-Packard
Failure to detect the wireless adaptor
or
Failure to detect the wireless network
Hewlett-Packard systems only.
Certain versions of the following HP models do not contain an NVIDIA MCP:
dv2xxx
dv6xxx
dv9xxx

If your system does not contain an NVIDIA MCP, you are not entitled to replacement or reimbursement for a wireless problem, and the administrator may deny your claim.


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